S H O P  P O L I C I E S

 

PAYMENT

Payment should be made at checkout, otherwise the order will be cancelled.

The payment method usually accepted is PayPal, in case of doubt please contact us.

 

PRICES AND TAXES

Prices are exclusive to the online shop, can be changed without previous notice and can vary from the prices found in physical stores or events. VAT included.

International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Portugal.

 

SHIPPING METHOD

Your item will be shipped in priority registered mail, a service with tracking number provided by CTT, the Portuguese Postal Operator.

If the order can't be delivered due to reasons attributed to the costumer, such as wrong address, inability to make home delivery or no pick up at the post office, Tincal lab can't be responsible for any damages or costs associated with it.

 

SHIPPING COST

To the price presented to each product will be added shipping costs.

The shipping costs applied are the same regardless of how many items you order.

The reference values used are the ones indicated in CTT site for packages up to 250g.

 

The shipping costs you'll pay are the following:

Portugal > 3,00€

Europe > 5,50 €

Rest of the world > 6,50 €

 

SHIPPING ADDRESS

Your order will be shipped to the provided address at check out after payment confirmation.

If you're buying a gift and want it to be shipped to a different address, leave that information in the message box at checkout.

 

DEADLINES

You'll be contacted once your order is received - please make sure to check your email, as well as your spam folder, just in case.

Products in stock will take about 2 working days to be shipped.

Most of items are ready to ship, the ones that are made to order and their estimated production times are clearly stated.

 

Once issued the order, the estimated delivery time for registered mail, according to CTT site, are the following:

Portugal > 1 to 3 working days

Europe > 3 to 15 working days

Rest of the world > 5 to 25 working days

 

PACKAGING

Products are properly packaged to ship in a bubble envelope or box, according to its nature and size.

The price includes nice wrapping to offer and storage your piece.

 

CANCELLATIONS

If you decide to cancel your order for any reason, please get in touch as soon as possible.

If payment has already been made​​, but the order has not yet been sent, the costs of the order will be refunded, including shipping cost. Please take note that this does not include custom-made items if the work is already in progress - in this case refunds are not possible.

 

EXCHANGES

Please feel free to raise all the questions that you want before you order and the item is shipped. Everything is done to describe the product accurately and pack it safely, but if you're not happy or still have any problem when you receive it just get in touch before considering yourself unsatisfied or decide to return it - certainly we can work it out.

Please beware that colors presented are as close as possible to reality, but due to the material and monitor characteristics it's natural that you find some small differences. In case of pieces that are not unique and due to the characteristics of manual production, the item you'll get may have small differences compared to the pictured in the presented photos.

 

RETURNS

You can exercise your right of return within 14 days of receiving the item. To be able to do so you should inform us by email, including your personal details (name and address) and identifying the product. The product must be returned no more than 14 days after the warning, it  should be returned in perfect condition, without signs of being worn or damaged. The shipping cost of the return will be costumer's responsibility.

This does not apply to custom-made items, which can't be returned and will not be refunded.

 [Decreto-Lei n.º 24/2014 de 14 de Fevereiro]

 

REFUNDS

If you properly exercise the right of return, the refund will be issued through Paypal within 14 days of receiving the returned item in good condition (initial shipping costs excluded).

 

REPAIRS

If you receive your item and it happens to be damaged or defective get in touch as soon as possible. Everything is made to pack each item with care, but if you believe this is due to the responsibility of Tincal lab or the producer, the repair or exchange will be done at no cost. If the replacement is not possible you can use your right of return.

Please beware that these are handmade items that should be worn and kept with care. If the damage is due upon use and is not proved to be defect of production we can't be held responsible for it. If, on the other hand, you happen to damage your item for any reason, contact us for an evaluation of the possibility of repair (implies an extra cost).

In any of the cases, the shipping cost of returning an item will be customer's responsibility.

 

INFORMATION TO THE CONSUMER

Adherent of CICAP Arbitration Centre, with the following contacts:

Rua Damião de Gois, 31, loja 6 | 4050-225 Porto

+351 22 550 83 49 | +351 22 502 97 91 | cicap@cicap.pt

In case of dispute the consumer can use this Dispute Resolution Entity.

More information on Portal do Consumidor.

[Artº 18 do Decreto-Lei nº 144/2015 de 8 de Setembro]

 

 

Tincal lab | info@tincallab.com | +351 962 949 333 | CCBombarda, Rua Miguel Bombarda, 285, loja 25 | Porto, Portugal