While using the website tincallab.com and by providing any personal data you agree to be bound by these Terms of Use.



tincallab.com uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: Session Cookies and cookies that are saved permanently on your computer.

The first type of cookie commonly used is Session Cookies. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A Session Cookie is never stored permanently on your computer and disappears when you close your browser.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. The information stored on your computer is only a unique number, without any connection to personal information.


P R I V A C Y  P O L I C Y

This Privacy Policy describes how and when your information is collected, used and shared when you purchase an item, contact or use Tincal lab's services through tincallab.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that Tincal lab doesn’t own or control, including any third party services you access through this website.



In determined circumstances you may be asked to provide certain information such as your name, contact number, email address or postal address. You may also choose to provide additional personal information if you send a direct email.



There’s a number of reliable legal bases to collect, use, and share your information, including: as needed to send feedback, to fulfill a service or order, to settle disputes or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the newsletter; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; as necessary for the purpose of Tincal lab’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving the atelier’s services.



Personal information about tincallab.com users is important to us.

Your personal information is shared for very limited reasons and in limited circumstances, as follows:

Tictail: your information is shared with Tictail as necessary to fulfill your order and comply with obligations under both the Tictail Privacy Policy and Terms of Service.

Paypal: your information is shared with Paypal (if you use this means of payment) as necessary to fulfill your order and comply with obligations under both the Paypal Privacy Policy and Terms of Service.

MailChimp: your information is shared with MailChimp as it is the chosen marketing automation platform and comply with obligations under both the MailChimp Privacy Policy and Terms of Service.

Service providers: your personal information will be shared with third parties, such as delivery companies like CTT, but only to the extent necessary to perform these services.

Compliance with laws: your information may be collected, used, retained and shared in the case of a good faith belief that it is reasonably necessary to: respond to legal process or to government requests; enforce the brand’s agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of the customers or others.



Your personal information is retained only for as long as necessary to provide you with the requested services and as described in this Privacy Policy. However, it may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes and to enforce mandatory agreements. Your data is kept for the time period of 5 years.



Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. In cases of information about you being transferred outside of the EU the legal basis for the transfer is the Privacy Shield of Google Drive.



If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, like described below:

Access: you may have the right to access and receive a copy of the personal information that is hold about you by using the contact information below.

Change, restrict, delete: you may also have rights to change, restrict the use of or delete your personal information. Absent exceptional circumstances (required for legal reasons) your information will generally be deleted upon request.

Object: you can object to the processing of some of your information based on Tincal lab’s legitimate interests and object to receiving marketing messages even after providing your express consent to receive them. In such cases, your information will be deleted unless there’s compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: if you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.



For purposes of EU data protection law, Tincal lab is the data controller of your personal information.

If you have any questions or concerns, get in touch by the email: info@tincallab.com.



Tincal lab | info@tincallab.com | +351 962 949 333 | CCBombarda, Rua Miguel Bombarda, 285, loja 25 | Porto, Portugal