FAQ


 

CAN I SEE THE PIECES LIVE BEFORE ORDERING?

Most of our pieces are available in our gallery at CCBombarda, shop 25, but not all of them. If you want to be sure before visiting us or prefer to order directly by email, just send your request to: info@tincallab.com

DO YOU SHIP INTERNATIONALLY?

Yes, of course! Your order can be sent from Portugal to the rest of the world.

HOW MUCH WILL IT COST?

Each item presents the full price in € (EUR). To the indicated value will be added the shipping cost - to learn more about methods, conditions and shipping costs see the page dedicated to our terms of use.

IS IT POSSIBLE TO TRACK MY ORDER?

Yes, your item will be shipped in registered mail, a trackable service provided by CTT, the Portuguese Postal Operator, and you'll be contacted once your order is shipped, with the tracking number - you can use it to track your order at CTT website.

In the Express shipping option it will be used an international courier service. You will be informed about the company and tracking number once the order is shipped.

WICH ARE THE MEANS OF PAYMENT?

The payment method usually accepted is Paypal. If you need any help or prefer an alternative payment method contact us before placing your order.

We also have other payment options for Portuguese buyers: bank transfer or MB WAY.

I PLACED MY ORDER BUT RECEIVED NO FEEDBACK, WHAT'S UP?

You'll be contacted as soon as your order is received, regardless of the payment method you choose. If days pass by without hearing any feedback, please make sure to check the spam folder of your email box because the email sent may have been mistakenly considered as unsolicited.

Please take note that we can't be held responsible for delays or cancellations of orders for reasons that are unrelated to us.

IS IT ALLOWED TO EXCHANGE ANY PIECE?

For this and other issues related to cancellations, returns and exchanges, please check out the page dedicated to our terms of use.

STILL IN DOUBT?

Please make sure to read the page dedicated to our terms of use before placing your order.

Further legal information is also available in the privacy policy section.

For any issue that has not been clarified or to simply send your feedback, feel free to get in touch.


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