Privacy Policy

 

This Privacy Policy describes how and when your information is collected, used and shared when you purchase an item, contact or use Tincal lab's services through tincallab.com (the Site) or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that Tincal lab doesn’t own or control, including any third party services you access through this website.

While using the Site and by providing any personal data you agree to be bound by these policies.

PERSONAL INFORMATION THAT IS COLLECTED

When you visit the Site we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information. 

We collect Device Information using the following technologies: 

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as Order Information. 

When we talk about Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

WHY YOUR PERSONAL INFORMATION IS COLLECTED AND HOW IT'S USED

There’s a number of reliable legal bases to collect, use, and share your Order Information, including: as needed to send feedback, to fulfill a service or order, to settle disputes or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the newsletter; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; as necessary for the purpose of Tincal lab’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

INFORMATION SHARING AND DISCLOSURE

Personal Information about our users is important to us.

Your personal information is shared for very limited reasons and in limited circumstances, as follows:

Shopify: your information is shared with Shopify as necessary to fulfill your order and comply with obligations under both the Shopify Privacy Policy and Terms of Service. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

Google Analytics: is used to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Paypal: your information is shared with Paypal (if you use this means of payment) as necessary to fulfill your order and comply with obligations under both the Paypal Privacy Policy and Terms of Service.

MailChimp: your information is shared with MailChimp as it is the chosen marketing automation platform and comply with obligations under both the MailChimp Privacy Policy and Terms of Service.

Service providers: your personal information will be shared with third parties, such as delivery companies like CTT, but only to the extent necessary to perform these services.

Compliance with laws: your information may be collected, used, retained and shared in the case of a good faith belief that it is reasonably necessary to: respond to legal process or to government requests; enforce the brand’s agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of the customers or others.

DATA RETENTION

Your personal information is retained only for as long as necessary to provide you with the requested services and as described in this Privacy Policy. However, it may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes and to enforce mandatory agreements. Your data is kept for the time period of 5 years.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. In cases of information about you being transferred outside of the EU the legal basis for the transfer is the Privacy Shield of Google Drive.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, like described below:

Access: you may have the right to access and receive a copy of the personal information that is hold about you by using the contact information below.

Change, restrict, delete: you may also have rights to change, restrict the use of or delete your personal information. Absent exceptional circumstances (required for legal reasons) your information will generally be deleted upon request.

Object: you can object to the processing of some of your information based on Tincal lab’s legitimate interests and object to receiving marketing messages even after providing your express consent to receive them. In such cases, your information will be deleted unless there’s compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: if you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

CONTACT INFORMATION

For purposes of EU data protection law, Tincal lab is the data controller of your personal information.

If you have any questions or concerns, get in touch by the email: info@tincallab.com.